Studio · WhatsApp
WhatsApp chatbot development in Kenya, tied to the payment
We build WhatsApp Business API flows for operators whose customers already live in the chat: lead capture, broadcasts, support routing, feedback and paid groups.
What we build on WhatsApp
- Lead capture: a customer messages your number and the details land in a list, not in someone's phone gallery.
- Broadcasts and drip messages: approved templates sent to opted-in customers on a schedule.
- Support routing: questions reach the right person, or get a first answer from an AI reply.
- Paid groups: members pay, are added automatically and lose access when the subscription lapses.
- Post-payment feedback: a message minutes after the customer pays, asking how it went.
How a WhatsApp system hangs together
Underneath the chat is the WhatsApp Cloud API, a queue that sends messages in order and retries the ones that fail, and a database that remembers who said what. Payments connect through Paystack, which covers M-Pesa, Airtel Money, MTN mobile money and cards.
Meta controls which message types you may send and when, so we plan templates and opt-in before writing flows. The basics are in WhatsApp Business API for developers.
WhatsApp products already in production
- Maoni: guest feedback for hospitality, triggered by a payment.
- WhatsApp Automations: lead capture, broadcast, drip campaigns, paid groups and support routing, on the WhatsApp Business API with Paystack payments.
- Paid WhatsApp Groups: a paywall for communities, with access control tied to the subscription.
What affects the cost
The number of flows, whether an AI model writes replies, how many staff need an inbox, and whether payments sit inside the chat all change the scope. Message fees from Meta are separate from our build.
We quote after a scoping call. A working v1 lands in the first week, and you see weekly demos. To see where a chatbot is the wrong tool, read USSD, app or WhatsApp.
Want your own team to build it?
See corporate training, or the Meta APIs Integration for Developers course.
Frequently asked questions
- Do I need the official WhatsApp Business API?
- For automation at any scale, yes. We build on the WhatsApp Cloud API, which lets us send approved templates, receive replies and connect to your systems.
- Can customers pay inside the chat flow?
- Yes. Payment links or prompts go through Paystack, which supports M-Pesa, Airtel Money, MTN mobile money and cards.
- Can the bot hand over to a human?
- Yes. We build support routing so a question reaches the right person, with the conversation attached.
- Can you build a paid WhatsApp group?
- Yes. We have built one: members pay, get added automatically and lose access when the subscription lapses.
- How much does a WhatsApp chatbot cost to build?
- It depends on the number of flows, any AI replies and the inboxes involved. We quote after a free scoping call.
Meet your customers where they chat
Describe the conversation you want to automate. We will scope the flow with you on a free call.
Book a free scoping callLast checked